Responsible Gaming
Gaming Should Be Entertainment, Not Income
At 1win, we believe that online gaming and betting should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
Gambling carries risk, and outcomes are based on chance. No strategy or skill can guarantee winnings. If you find yourself struggling to control your gaming habits, help is available.
Age Verification
You must be at least 18 years of age to participate in gaming and betting activities on 1win. In India, the legal age for gambling is 18 years. We take age verification seriously and reserve the right to request proof of age at any time.
Parents and guardians should monitor online activity and use parental controls to prevent underage access to gaming platforms.
Warning Signs of Problem Gambling
Recognizing problem gambling early can help you or someone you know seek support. Please review the following warning signs:
- Chasing Losses: Continuously betting to recover money you have lost
- Loss of Control: Inability to stop gaming or stick to betting limits
- Neglecting Responsibilities: Prioritizing gaming over work, family, or personal obligations
- Hiding Gambling Activity: Keeping gaming habits secret from family or friends
- Financial Problems: Borrowing money, using credit cards, or facing debt due to gambling
- Increasing Stakes: Needing to bet larger amounts to achieve the same excitement
- Mood Changes: Experiencing irritability, anxiety, or depression related to gaming
- Tolerance: Requiring longer gaming sessions to feel satisfied
- Withdrawal Symptoms: Feeling restless, anxious, or irritable when unable to gamble
- Using Gaming to Escape: Gambling to cope with stress, loneliness, or negative emotions
If you recognize any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
1win provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit
- Loss Limits: Establish maximum loss limits to prevent excessive spending
- Session Time Limits: Set time restrictions for gaming sessions to encourage breaks
- Reality Checks: Receive periodic reminders during extended play sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Pause: Take a break from gaming for a set period
- Cooling-Off Period: Request a mandatory pause before re-activating your account
Contact our customer support team to activate any of these tools. Your well-being is our priority.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these trusted organizations:
India
- All India Gaming Federation: Industry body promoting responsible gaming standards in India
- National Mental Health Programme (NMHP): Government initiative providing mental health support, which includes gambling addiction treatment
- De-addiction Centers: Many hospitals and government health centers in India offer counseling and treatment for behavioral addictions, including problem gambling
International Organizations
- GamCare (UK): Free counseling and support for problem gamblers across the UK
www.gamcare.org.uk - GamStop (UK): National self-exclusion scheme for land-based and online gambling
www.gamstop.co.uk - Gambling Help Online (Australia): Free counseling and support services
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada): Evidence-based information and resources
www.responsiblegambling.org - National Council on Problem Gambling (USA): Help line and treatment referrals
www.ncpgambling.org
If You Need Help
Do not hesitate to seek support if gambling is affecting your life. Problem gambling is a recognized condition that responds well to professional treatment. Early intervention can prevent serious harm to your finances, relationships, and mental health.
You can:
- Contact our customer support team to set limits or self-exclude from your account
- Speak with a healthcare professional or counselor
- Call a helpline in your country (see organizations listed above)
- Talk to a trusted family member or friend
Recovery is possible, and help is available. You are not alone.
Additional Information
For more information about responsible gaming practices, our terms and conditions, or to access our responsible gaming tools, please visit our main website or contact our customer support team.
This Responsible Gaming statement is updated regularly and was last reviewed in 2026.